ICT sector is charged with the responsibility of designing, developing and implementing innovative information systems that have an impact on improved service delivery to the citizens of the county for effective governance.
The County Government of Nandi through the department of ICT and E-Government is continuously rolling out a training program to the county officers on the use of the new technological enhancements geared towards automating and improving service delivery.
Nandi County Government will be amongst the first Counties in the republic to digitize nearly all her services. Among the services already digitized are; parking payment and citizen’s self service portal for business permits, most of the operations and processes in hospitals will soon go paperless through the Hospital Management Information System (HMIS), improved Jobs Application portal where applicants are notified by a short message on the status of their applications and the Digifarm platform to be implemented in partnership with Safaricom.
Speaking during the training of departmental administrators on the operations and effective use of the call centre which is a 24 hour communication platform for the citizens, the Chief Officer in charge of ICT, Jonathan Misoi pointed out that the technological enhancements by county’s ICT sub sector are going to transform services in all other departments.
“The Citizens of Nandi County will be the main beneficiaries since the prudent use of these systems bring services closer to the people and make them more informed, enhance accountability, reduce delays as well as the cost of service delivery”, Said Misoi.
Successful implementation of these systems and service provision will be made possible by the County’s state of the art data centre that will smoothen transition from analogue to digitized services.
These trainings are timely and will therefore ensure effective, efficient and satisfactory delivery of services as well as proper governance to citizens of Nandi County.